The IT Information Library (ITIL)
ITIL - Best practices in IT Service Management for Business Success
ITIL was developed by the CCTA (Central Communications and Telecommunications Agency) now part of the Office of Government Commerce (OGC), in conjunction with both public and private sector organizations world-wide to provide a comprehensive, consistent and coherent set of processes for IT management.
Recently updated to reflect today's and tomorrow's technologies and best management practices, ITIL has set the standards for IT Service Management Best Practices. ITIL has been adopted world-wide by local and national governments, multinational conglomerates and small to medium size business involved in the provision of IT services and support. ITIL is supported world-wide by the IT Service Management Forum (itSMF), the only internationally recognized and independent forum dedicated to IT Service Management.
ITIL comprises the most complete series of guidelines and documentation for best practice in IT Service Management. As organizations continue to increase their reliance on new and evolving technologies within their operations, the IT industry's role in the business model has taken on a more mission critical role.
ITIL recognizes the uniquely critical nature of the IT sector's service capabilities. As a result, ITIL encompasses a series of processes that fit together to achieve an IT infrastructure that is capable of providing appropriate support, planning and implementation of technologies in the workplace.
ITIL provides the foundation for quality IT Service Management. The widespread adoption of the ITIL guidelines has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared 'ITIL Philosophy'.
