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| The ITIL Foundation tests for an understanding of the underlying ITIL principles and the terms and concepts embodied in ITIL. Foundation courses teach the importance of a systematic approach to management. This means that a process-like approach to the business organization is used to convey the material. The ITIL management model provides insight into the coherence of identified processes. In addition, you are introduced to a series of basic terms and concepts used to provide substance to these processes.
The Foundation Certificate in IT Service Management is intended for people working in the field of IT Service Management and is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.
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