1. Does Loyalist College provide ITIL Training?
No. Loyalist College looks after the examination and certification process. A list of training providers that work with Loyalist College is available on our web site.(link).
2. I earned my Foundation Certificate in IT Service Management prior to June 1, 2001. Will I have to update this certification with the release of the new exams?
No. Your Foundation Certificate is still valid and can be used in the future to fulfil part of the prerequisites for Practitioner and/or Service Manager exams.
3. I successfully completed the Service Delivery exam before June 1, 2001 but will not be writing the Service Support exam until after June 1, 2001. Will I need to rewrite the new Service Delivery exam to qualify for the Manager's Certificate in IT Service Management?
No. Passing a mix of the old and new exams will still qualify towards the requirements to obtain your Manager's Certificate in IT Service Management.
4. Where are the exams marked?
Since March 1, 2001 the Foundation exams have been marked here at Loyalist College drastically reducing the time that candidates have to wait before receiving their marks. Beginning in June 2001, Practitioner and Service Manager exams will also be marked through the College.
5. Are the exams available in French?
The Foundation exams are available in French.
